Brief description

Umuzi works with leading employers in South Africa. Together we create opportunities to skill, reskill or upskill talented young people and place them in high-value tech and creative roles. Umuzi is looking for an experienced and result-driven Learner Journey Manager to support the Learner Experience team in the end-to-end implementation of offered programmes. Our main goal is to support the young people on our programmes to reach their full potential by improving and maximising their learning journey.

Key Responsibilities

Programme Leadership:

Develop and execute programme strategies.
Oversee day-to-day operations and ensure smooth delivery of remote programmes, focusing on learner progress, completion rates, and feedback.
Develop and implement operational policies and procedures.
Contribute to process development and systems decisions based on learner needs to ensure continuous improvement of the learning journey.
Proactively address concerns and escalate issues to internal stakeholders for timely resolution.

Team Leadership:

Lead, motivate, and develop a high-performing team.
Set clear expectations and provide regular feedback to team members.
Foster a positive and inclusive work environment.

Monitor and evaluate team performance against key performance indicators.
Implement performance improvement plans as needed.

Collaboration:

Work with multiple internal teams to create, communicate and implement project delivery plans to ensure a smooth end-to-end programme delivery process for learners. This includes recruitment, learner onboarding, Umuzi programme rollout and delivery, ongoing communication with internal stakeholders, learner progress tracking, implementing learner interventions, managing and ensuring quality of learner data, reporting, work readiness and work experience placements.

Communication:

Communicate effectively with team members, senior management, and other stakeholders.
Facilitate regular team meetings and provide updates on project activities.

Quality Assurance:

Analyse programme performance data and recommend improvements.
Implement and maintain quality standards for programme deliverables.
Conduct regular reviews and audits to ensure compliance with quality requirements.
Implement a feedback loop to continuously improve programme delivery.

Qualifications and Experience

This mid-level position requires 3-5 years of relevant experience in a similar role. Project management experience and/or time working in the corporate education sector will be beneficial as will a working knowledge of skills development, B-BBEE and/or the SETA environment.

Skills and Personal Attributes

Organisation: Highly organised and process-driven.

Interpersonal Skills: Personable, diplomatic, and a team player.

Communication: Excellent verbal and written communication skills.

Tech-Savvy: Comfortable with technology and eager to learn new systems for improved efficiency.

If you're ready to make a difference and help young talents unlock their full potential, we'd love to have you on board!

How to Apply:

Complete this Application Form and include the following as supporting documents:

CV and 3-minute video stating why you are interested in the role and how you possess or meet the knowledge, skills, and criteria.
Skills test
Include the contact details of a reference if not included in your CV

Note: We will not contact references until after interviews