IT Support
Qualification: NQF Level 5: National Certificate in Business Analysis OR IT (Systems Development)
Typical learning time: Full time: 9 - 12 months; Part time: 18 - 24 months
What does a Tech Support professional do?
Tech Support employees assist with technical and computer system issues. Typical duties include configuring computer systems, diagnosing software problems, providing assistance in person or by phone or email, troubleshooting network problems, and testing new technologies. The ideal candidate demonstrates technical and troubleshooting skills, communication abilities, patience, problem solving orientation, and computer proficiency.
On Umuzi’s programme you’ll complete Google’s IT support professional certificate, an industry recognised qualification valued by leading international companies.
Your learning journey with Umuzi:
IT Support
Step 1: IT Support Fundamentals
Hardware & Software
Introduction to computer hardware, the Internet, computer software, trouble shooting, and customer service
System Administration and IT Infrastructure Services
Deep dive on cloud & using industry tools to manage computers, user information, and user productivity
Step 2: Computer Networking
The Bits & Bytes of Computer Networking
Fundamentals of modern networking technologies & protocols. An overview of cloud, practical applications & network troubleshooting.
IT Security: Defense against the digital dark arts
The three As of security: authentication, authorization, and accounting, plus network security solutions
Step 3: Operating Systems & You
Operating Systems & You: Becoming a Power User
Mastering components of an operating system & performing critical tasks, incl. managing software and configuring hardware
Prepare for professional exams
Prepare for the CompTIA A+ exams, the industry standard certification for IT
IT Automation with Python Specialisation
Step 1: Python Crash Course & Debugging Techniques
Python Crash Course
Introduction to the benefits of programming in IT Support roles, writing simple programs using Python to automate support tasks.
Troubleshooting and Debugging Techniques
Learning strategies for approaching almost any technical problem and seeing how those apply to solving different real-world scenarios.
Step 2: Using Python & Configuration Management
Using Python to Interact with the Operating System
Mastering manipulation of files and processes on a client computer’s operating system. Using the command line on a virtual machine & generating summary files.
Configuration Management and the Cloud
Applying automation to manage fleets of computers, as well as learn how to use Puppet, the current industry standard for configuration management.
Step 3: Introduction to GitHub & Automating tasks
Introduction to Git and GitHub
Learning about Git's core functionality to understand how and why it’s used, as well as the benefits of remote repositories in the IT Support function.
Automating Real-World Tasks
Tackling real-world scenarios in Qwiklabs applying multiple skills learned, at once.